Screenshot of United Airline plane's flight path (Image: FlightAware)
Carlo Fontana (Image: Hawaii News Now)
Golsa Karimi (Image: Hawaii News Now)
Image: Hawaii News Now
HONOLULU (HawaiiNewsNow) -
Over 200 United Airlines passengers on their way to San Francisco spent an extra night in Hawaii.
On Sunday night, United Airlines flight 724 was forced to turn around about two hours into its flight because the aircraft didn't have enough fuel to make it to San Francisco International Airport safely.
Officials classified the issue as fuel overburn, which is caused by strong headwinds.
Some 264 passengers and 12 crew members were on board the flight.
Surprise from the announcement quickly turned to agitation.
"We're safe. We didn't get hurt. That's the most important thing. But it's a little frustrating at this point. We've got a lot of plans just like everybody else on the plane." said passenger Carlo Fontana.
United Airlines did accommodate affected passengers, providing a shuttle service to Ala Moana Hotel and paying for lodging overnight; passengers were also given a meal voucher at the hotel.
But some don't believe the reimbursement is equal to the time lost.
"It definitely doesn't make up for it, this is really bad for me to miss school and it's hard to make up all the work," said a student on the flight.
United Airlines says they will also compensate customers with "United Award Miles" and other means. The amount of the reimbursement will depend on factors such as which cabin passengers were sitting in and their flight itinerary.
A substitute flight to San Francisco was set to depart Monday.